Privacy policy.

Who we are

Goshen Automotive Repair (“Goshen,” “we,” “us”) is a mobile diesel and gas truck repair business in Tucson, Arizona. This policy explains what information we collect through our website, phone, text messages and online messaging (including Google Business Profile messaging), how we use it, and the choices you have.

Information we collect

• What you give us. When you request service, ask for a quote, call, text or message us, you may give us your name, phone number, email address, the service address, your vehicle’s year, make, model, engine, VIN and mileage, and a description of the problem.
• Service records. Estimates, approvals, work performed, parts used, invoices and payment records for work we do on your vehicle.
• Saved on your own device. Our website remembers the truck you pick and the items in your cart in your browser’s local storage, so pages can show the right services and prices. That information stays on your device; we do not receive it unless you submit a request. You can clear it at any time by clearing your browser’s site data.
• Basic technical data. Like most websites, our host keeps standard server logs (such as IP address, browser type and pages requested) for security and to keep the site running. We do not use advertising trackers or sell this data.

How we use it

• To respond to your request, schedule and perform service, and travel to your vehicle.
• To send estimates, appointment updates, invoices and warranty information.
• To keep service history for your vehicle, honor warranties, and meet legal, tax and accounting requirements.
• To answer questions you send us by phone, text, email or online messaging.
• To improve our services and website.

Text messages

If you give us your mobile number, we may text you about your request, appointment, estimate, invoice and service follow-up. Message and data rates may apply. Reply STOP to stop texts at any time, or HELP for help. We do not send marketing texts without your permission, and we do not share your mobile number with third parties for their marketing.

Who we share it with

We do not sell or rent your personal information. We share it only with service providers that help us run the business, and only as needed for that purpose:

• Shop management software (Shopmonkey) to store requests, vehicle records, estimates and invoices, and to send related messages.
• Payment processors to take payments. We do not store full card numbers.
• Mapping and address services (Google Maps Platform and similar) to suggest your address and estimate drive distance.
• Vehicle data services such as the NHTSA vehicle database, to decode a VIN you enter.
• Vehicle history reporting. Completed service may be reported to CARFAX so your vehicle’s service history stays documented. This report covers the vehicle and the work done, not your payment details.
• Website hosting (Netlify).
• Messaging platforms. If you message us through Google or another platform, that platform also processes your messages under its own privacy policy.
• When required by law, or to protect our rights, our customers or the public.

How long we keep it

We keep service and invoice records for as long as needed to support warranties and your vehicle’s history and to meet tax and legal requirements. Request information that never turns into a job is deleted when it is no longer needed.

Your choices

• Ask us what information we have about you, or ask us to correct or delete it (we may need to keep some records for legal or warranty reasons).
• Opt out of texts by replying STOP, or ask us to stop emailing you.
• Clear your saved truck and cart by clearing your browser’s site data for our website.

Security

We use reputable service providers and limit access to customer information to people who need it to serve you. No system is perfectly secure, so please do not send payment card numbers or passwords by text, email or message.

Children

Our services are for vehicle owners and operators. We do not knowingly collect information from children under 13.

Links to other websites

Our site links to manufacturers, parts brands and review sites. Their privacy practices are their own.

Changes

We may update this policy. The date at the top shows when it last changed.

Contact us

Questions? Call or text 520-990-1033, or use our contact page.